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IN THIS ARE ANSWERED YOUR QUERIES ABOUT NRIMENTOR.COM (NRIM), ITS FUNCTIONING AND HOW YOU CAN MAKE BEST USE OF IT
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Advice/information is available free on practically all web sites. Why should NRIMENTOR.com (NRIM) charge?
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NRIM's replies to queries may not be fully understood and may need clarifications. What should one do, is one required to pay for clarifications?
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NRIM's is asking for two business days to reply. What should one do if he/she cannot wait that long for replies?
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One has a query but can not decide as to the section to which it pertains. What should one do?
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It seems that NRIM is catering to NRIs only. Can I seek advice when I am in India or can my relative/friend living in India avail of the facilities available on the web site?
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NRIM requires payment by credit card on-line. One may find such a payment system fraught with risk and may not wish to use credit cards for payment. What should one do?
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Your web site indicates the possible services/assistance which NRIs can avail from NRIM but their cost, time involved to render service and other particulars have not been given.
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Can Companies, Corporations, business houses etc. avail of services of NRIM.
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Any NRI could seek all that NRIM is offering through relations and friends in India. So why should one seek help and advise from NRIM?
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I have many inter-related issues. Can I cover them in one question?
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NRIM is offering conference facilities through the medium of "chat". I would like my local accountant and advocate to be part of conference, but it may not be possible to bring them together at one location. What should one do?
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Will I get any confirmation that you have received my question and a reference number after I have submitted my query on the web site?
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NRIM claims to offer full refund if one is not satisfied with the reply to his query or NRIM is unable to answer the question. How does one inform NRIM about his dissatisfaction with the reply? What will be the mode of refund?
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If one does not get reply to his query within two business days of promised time, what one will do?
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I want advice on a problem that I do not think can be covered in few questions. Please advise the procedure one has to follow to take advice on such problems and to know its cost etc.
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I understand that there is a chat/confer facility on your web site. Could you explain its purpose and the procedure to avail such facility?
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I have gone through the type of services offered. Suppose I want to avail of a particular service, what procedure I should follow?
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Query: Advice/information is available free on practically all web sites. Why should NRIMENTOR.com (NRIM) charge?
Answer:
i) NRIM is a focused and serious web site and would like to cater to serious queries only. One of the reasons for charging a nominal amount is to eliminate non-serious queries.
ii) NRIM offers specific advise keeping in view the facts applicable to the specific queries and not generalised opinions. Experts advising you are full time practising professionals, their advice will be more relevant and valuable. Serious advice from such professionals cannot be expected free on long term basis.
iii) NRIM aspires to continue enhancing its utility to NRIMs on long term basis. This would be possible only if it is not dependant on other uncertain revenue streams.
iv) NRIM advice is backed by offer of implementable services, which is not a common feature of other web sites.
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Query: NRIM's replies to queries may not be fully understood and may need clarifications. What should one do, is one required to pay for clarifications?
Answer:
The replies to your queries will be given through e-mail on the address provided by you. You can seek clarifications on replies given by NRIM without any further payment. Request for clarifications is required to be sent through e-mail with in 15 days. And we shall e-mail the clarifications.
You do not have to go back to web site for this purpose as web site does not have the mechanism of accepting any question without payment.
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Query: NRIM's is asking for two business days to reply. What should one do if he/she cannot wait that long for replies?
Answer:
NRIM undertakes to normally reply with in two business days. However in case of emergencies it would endeavour to provide answers in a shorter period of time. The querist needing a faster response should specify the time by the reply is required. It is expected that such facility would be used by the NRIs only in special cases.
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Query: One has a query but can not decide as to the section to which it pertains. What should one do?
Answer:
Sections are provided to systemize our back office functions, so that the query can go to respective experts. However, this does not mean that the query, if sent to a section to which it does not pertain, will remain unattended. The best thing in such circumstances is to send query through "Misc. Matters" sections, alternatively just send it through a section to which, in your opinion, it pertains.
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Query: It seems that NRIM is catering to NRIs only. Can I seek advice when I am in India or can my relative/friend living in India avail of the facilities available on the web site?
Answer:
The aim of NRIM is be of maximum use to NRIs and for this it is essential that it should remain focused. Countrymen living in India in any case have local consultancy/services available. It is only NRIs who have to depend on relations/friends to obtain advice and for follow up actions.
Yes, you can seek advise during your visits to India and so can your friends and relations; however, for registration you will have to give your foreign address. Replies will be sent only on e-mail address given in your registration forms.
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Query: NRIM requires payment by credit card on-line. One may find such a payment system fraught with risk and may not wish to use credit cards for payment. What should one do?
Answer:
The system of on-line payment has been provided to expedite the whole process of seeking and getting advice. The payment through credit cards is processed through Authorize.net, one of the most reputed payment gateways. No one including NRIM, its Bankers would ever come to know your credit card particulars.
We are using the industry-standard SSL technology for data encryption. Thus all your personal information like credit card details are encrypted while being transmitted over the Internet. This ensures that your information is safe and inaccessible to any third party. Our authenticity has been verified by Verisign, the reputed Net Authentication Agency, as a Verisign Secure Site.
Still, if you decide not to use credit cards for on line payment, kindly send us an e-mail and we shall inform you the alternative mode of payment. Please do remember that any mode of payment other than that of online, involves more time.
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Query: Your web site indicates the possible services/assistance which NRIs can avail from NRIM but their cost, time involved to render service and other particulars have not been given.
Answer:
Cost of services offered cannot be indicated since it will vary on case-to-case basis. Kindly advise us your requirement by e-mail and we would revert back giving the cost and time schedule to complete the assignments.
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Query: Can Companies, Corporations, business houses etc. avail of services of NRIM.
Answer:
NRIM is dedicated to NRIs as individuals who are unable to identify and utilise professional help and assistance because they are living too far away from India. So we would ordinarily not take up non-individual matters.
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Query: Any NRI could seek all that NRIM is offering through relations and friends in India. So why should one seek help and advise from NRIM?
Answer:
Yes it is right but NRIM is a single window, providing solution through combination of experts in multifarious fields. And do not forget the experience and expertise it has acquired by providing solutions to problems/issues of NRIs over many years.
Further, NRIs' friends/relations may have to consult the experts, then revert back to the NRIs, and then back again to the experts to seek clarifications that the NRI may want.
This process may continue for a long time. The whole exercise may prove to be unsatisfactory, time consuming as well as expensive and may also lead to incomplete/incorrect advice because of communication gap.
Approaching NRIM is like having the professionals in your own drawing room/office, thanks to the Internet.
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Query: I have many inter-related issues. Can I cover them in one question?
Answer:
The policy of NRIM is one question one answer. Combining too many questions in one will not be correct. Such questions will not be answered. Instead you will be sent a quotation for charges payable for reply to your multi-issue question. You will be refunded your money in case you decide not to pay the higher price quoted.
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Query: NRIM is offering conference facilities through the medium of "chat".
I would like my local accountant and advocate to be part of conference, but it may not be possible to bring them together at one location. What should one do?
Answer:
NRIM has envisaged such problems since at this end also it may not be possible to bring all experts to gather at one location. NRIM provides facility for multi-location "chat". In such situations, the procedure would be as follows:-
The NRI will submit his problem in the same manner in which a query is submitted and would pay U$ 10. While submitting the problem, he will specify that he needs on-line discussions (chats) and convenient dates and timings for discussions.
NRIM will within two business days e-mail to NRI the quotation, question ID No. and the scheduled date and time for chat.
NRI shall make the payment of quotation on-line as per normal procedure of payment while submitting the query.
NRIM will immediately e-mail to NRI a password for chat which he and others, who participate in the chat, will use on the appointed date and time for discussions/chat.
NRIM will have requisite experts available on the scheduled time of the chat for on line discussions.
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Query: Will I get any confirmation that you have received my question and a reference number after I have submitted my query on the web site?
Answer:
Yes, you will immediately get confirmation on-line of NRIM having received your query. Along with such confirmation, you will also get query ID No. which should be referred to for any clarifications in respect of that specific question.
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Query: NRIM claims to offer full refund if one is not satisfied with the reply to his query or NRIM is unable to answer the question. How does one inform NRIM about his dissatisfaction with the reply? What will be the mode of refund?
Answer:
The querist seeking refund should convey his dissatisfaction through e-mail....... within 15 days of receiving the reply along with query ID no. Refund will be remitted within period of 15 days on receiving such intimation.
In the cases where NRIM is unable to reply to one's query, he will get an e-mail of NRIM's inability and will be remitted full refund of U $ 10 within 15 days.
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Query: If one does not get reply to his query within two business days of promised time, what one will do?
Answer:
NRIM will ensure that reply is e-mailed within two business days However, in exceptional cases NRIM may seek little more time for which the querist will get e-mail informing him that his query needs so many hours for replying instead of two business days. Querist will have the option to ask for the refund if the extra time requested by NRIM does not suit him.
In all other cases, if the reply is not received by querist, it could be only on account of some technical problem in the server or other similar problems. The best course for querist is to convey the non-receipt of reply through e-mail immediately after two business days NRIM will investigate the technical or other problem and ensure the receipt of reply by querist. In such circumstances, NRIM can be more effective if querist informs his alternate e-mail ID and his Tel/fax no. To overcome the technical hitch at querist's computer/server.
In the cases where NRIM is unable to reply to one's query, he will get an e-mail of NRIM's inability and will be remitted full refund of U $ 10 within 15 days.
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Query: I want advice on a problem that I do not think can be covered in few questions. Please advise the procedure one has to follow to take advice on such problems and to know its cost etc.
Answer:
The procedure in such cases is very simple. The problem has to be sent through the web site in the same way in which query is sent/submitted with on line payment of $ 10.
On receipt by us, you will be e-mailed a quotation along with your query ID No. and time within which the reply will be sent. You will have to make online payment of the quoted amount. On receipt of payment, you will get the advice within the promised time.
Of course, refund of U$ 10 paid by you at the time of submitting the query will be made in case you decide not to accept the additional charge and convey the same to us within 30 days.
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Query: I understand that there is a chat/confer facility on your web site. Could you explain its purpose and the procedure to avail such facility?
Answer:
The NRIM has envisaged a situation where NRI may need on-line discussions in which he/she may also like others e.g. his accountant and/or friends/relation etc. to participate. In such situations, the procedure would be as follows:-
The NRI will submit his problem in the same manner in which a query is submitted and would pay U$ 10. While submitting the problem, he will specify that he needs on-line discussions (chats) and convenient dates and timings for discussions.
NRIM will within two business days e-mail to NRI the quotation, question ID No. and the scheduled date and time for chat.
NRI shall make the payment of quotation on-line as per normal procedure of payment while submitting the query.
NRIM will immediately e-mail to NRI a password for chat which he and others, who participate in the chat, will use on the appointed date and time for discussions/chat.
NRIM will have requisite experts available on the scheduled time of the chat for on line discussions.
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Query: I have gone through the type of services offered. Suppose I want to avail of a particular service, what procedure I should follow?
Answer:
It is difficult to explain the procedure for each and every kind of service. However, one example given below should explain the procedure generally.
Suppose you want to avail of our services to get TDS refund from the Income Tax Department. We shall convey to you the procedure for obtaining the refund, and send you a list of documents required along with a quotation for stage-wise payment. You will come to the NRIMentor.com and make online payment as per the stagewise quotation.
One receipt of the payment and the documents, we will prepare the income tax papers to be filed to obtain refund and post the same to you for signature.
On receiving the signed documents from you, your income tax return will be filed, refund obtained from the Income Tax Department after necessary follow up and deposited in your account in India specified by you.
The time required to send you the Income Tax return for signatures and receiving it back can be saved if you give the nominated accountant (nominated by us for the purpose) a specific Power of Attorney (POA) to sign the return on your behalf.
Of course, you will need to keep on paying stage-wise payments as mentioned in the quotation.
This is only one example. However, this should explain the procedures involved for availing of services.
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